JASS QMS Industry Solutions

Increase brand loyalty with personalized services

Create a unique, personalized experience across every channel that increases brand loyalty and revenue.

• Provide a seamless omnichannel experience from online to offline, giving your customers multiple options to purchase how and where they want
• Personalize the journey through customer identification
• Match customer needs with employee skills
• Reduce customers' waiting time

Boost sales and revenue

Create actual, measurable intelligence about what customers want most and where they want to engage with you.

• Gain insights from every touchpoint in the customer journey to identify high-value transactions for cross- and upselling
• Implement virtual queuing for in-branch customers, giving them the chance to browse while waiting and increasing sales opportunities
• Get demand forecast so you can anticipate peak periods, optimize service capacity, and match service requirements with staffing

Improve staff efficiency and satisfaction

Reduce stress levels of staff through control of customer journey

• Improve service quality with actionable information from a real-time dashboard and quick access to customer history
• Create automated visitor and queue segmentations
• Automate admin tasks and workflow so your staff can focus on delivering excellent services
• Get customer feedback with an online survey sent directly after the visit

Get key data and insights into your business

Harness the power of data and analytics with Qmatic Business Intelligence tools. Gain insights into your customer behaviors and branch performance.

• Actual and estimated waiting times, average transaction times, and the number of customers waiting
• Branch performance and staff benchmark, measured in service level indicators like KPIs and SLA
• Customer feedback and NPS (Net Promotor Score)
• Demand forecast, service trends and analysis, daily patterns on booking and arrival)

Personalize the customer journey

With detailed information about your customers' online behaviour and needs, your employees can prepare a personalized experience in-branch, which helps optimize transaction times and increases the chances to up and cross-sell.

Increase your ROI

Identify high-value transactions, then manage branch visits by scheduling appointments that pair the right staff member with the right customer, giving customers a personalized service and your employees more chance of closing a deal.

Create a seamless omnichannel experience

Give your customers an omnichannel experience from online to offline. Keep them informed and empowered so they have optimal control over their banking activities and a level of personalized attention they can't find anywhere else.

Improve staff efficiency

By allowing customers to easily book an appointment online and bypass long queuing times onsite, you can improve your resource planning and organize your staff so they can execute their services efficiently when customers arrive.